top of page

frequently asked questions


  • What are the Terms of Service for Faërie Lifestyle?
    This website is operated by Faërie Lifestyle ( ​ Please read these Terms and Conditions carefully before using the website. By accessing or using any part of the website, you agree to be bound by these Terms and Conditions. If you disagree with any part of the Terms and Conditions of this agreement, then you may not access and use the website. Your access to and use of the website is conditioned on your acceptance of and compliance with these Terms and Conditions. These apply to all visitors, users and others who access or use the website. ​ If you are under 18 years old, ask your parent or guardian to read and accept these terms on your behalf. We reserve the right, at our sole discretion, to update, modify or replace any part of these Terms and Conditions by posting updates and/or changes to our website. Please check back for any changes. Terms & Conditions of Use 1. You may only view and use the website for your own personal, lawful, non-commercial use, provided that you do not: a. remove any copyright or other proprietary notices contained on the website; b. use the website in any manner that may infringe any of our rights or the rights of a third party; or c. reproduce, modify, display, perform, publish, distribute, disseminate, broadcast, frame, communicate to the public or circulate to any third party or exploit the website in any way, including for any commercial purpose, without our prior written consent. ​ 2. All content provided on this website is for informational purposes only. We are not responsible for the accuracy or completeness of any information on this site or found by following any link on this site. We will not be liable for any errors or omissions in this information nor for the availability of this information. We will not be liable for any losses, injuries, or damages from the display or use of this information. Any reliance on the material on this website is at your own risk. ​ 3. If, at our request, you submit any Content (for example comments, suggestions, reviews) you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any Content. ​ Any Content submitted will not be offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms and Conditions. ​ Content submitted to this website will not violate any right of any third-party, including intellectual property rights, privacy rights and personal rights. ​ 4. All comments submitted on this website will not contain defamatory or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the website or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, self-promote or promote other business, services, or people, or otherwise mislead us or third-parties as to the origin of any comments. ​ 5. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Product and/or Service, use of the Product and/or Service, or access to the Product and/or Service or any contact on the website through which the Product and/or Service is provided, without express written permission by Faërie Lifestyle. Modifications to the Products, Services and Prices Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. ​ Products and Services We reserve the right, but are not obligated, to limit the sales of our Products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. ​ We do not offer refunds or exchanges on any product and/or service purchased from Faërie Lifestyle. ​ Accuracy of Billing and Account Information We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. Copyrights and Trademarks Unless otherwise noted, all materials including without limitation, logos, brand names, images, designs, photographs, video clips and written and other materials that appear as part of our Website are copyrights, trademarks, and/or other intellectual property whether registered or unregistered ("Intellectual Property") owned, controlled or licensed by Faërie Lifestyle. ​ All digital content available on Faërie Lifestyle, including, without limitation, the Licensed Asset, is protected by United States and international copyright and other laws and treaties. Our Website as a whole is protected by copyright and trade dress. Nothing on our Website should be construed as granting, by implication, estoppel or otherwise, any license or right to use any Intellectual Property displayed or used on our Website, without the prior written permission of the Intellectual Property owner. Faërie Lifestyle aggressively enforces its intellectual property rights to the fullest extent of the law. The names and logos of Faërie Lifestyle, may not be used in any way, including in advertising or publicity pertaining to distribution of materials on our Website, without prior, written permission from Faërie Lifestyle. Faërie Lifestyle prohibits use of any logo of Faërie Lifestyle or any of its affiliates as part of a link to or from any Website unless Faërie Lifestyle approves such link in advance and in writing. Fair use of Faërie Lifestyle Intellectual Property requires proper acknowledgment. Other product and company names mentioned in our Website may be the Intellectual Property of their respective owners. ​ All purchases of products and services are sold under a Personal License, which states that the purchaser may only use them for personal projects and non-commercial activities, and only by a single individual person, who is the Licensee indicated at the time of purchase. ​ Prohibited Uses All End Products for Commercial use (including, without limitation, physical products, product packaging, digital products, or digital or print publications) are prohibited. ​ On-Demand Applications (Such as Print-on-Demand and Create-on-Demand Services) for Commercial Use or Non-Commercial Use are prohibited. Any use that allows anyone other than the Licensee, such as an end user to customize a digital or physical end product is prohibited, whether for Commercial use or Non-commercial use. This includes, but is not limited to, “print on demand”, “made to order”, or “download on demand” application. ​ Trademark and Copyright Licensed Asset may not be used as part of a trademark, service mark, design mark, trade-name. In no event does this License Agreement allow Licensee to -- and Licensee shall not seek to -- register, protect, or enforce any trademark or similar rights in the Licensed Asset. ​ Licensee may not claim the Licensed Asset (or a modification thereof) as its own copyrighted work (the original Licensed Asset must be disclaimed in any copyright registration). ​ Faërie Lifestyle may terminate the License Agreement at any time if Licensee breaches any of the terms of it or any other agreement with Faërie Lifestyle, in which case Licensee must immediately: cease using the License Asset; delete or destroy any copies; and, if requested, confirm to Faërie Lifestyle in writing that Licensee has complied with these requirements. If Licensee uses the Licensed Asset on a social media platform or other third party website and the platform or website uses (or announces that it plans to use) the Licensed Asset for its own purpose or in a way that is contrary to this License Agreement, the rights granted for such use shall immediately terminate, and in that event, upon Faërie Lifestyle request, Licensee agrees to remove any content from such platform or website. Indemnification You agree to defend, indemnify and hold Faërie Lifestyle harmless from and against any and all claims, demands, damages, costs and expenses, including attorneys' fees, arising from or related to your use of our Website or any Products or Services you purchase through it, or made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party. Changes to Terms of Service You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
  • What is your Privacy Policy?
    Privacy Policy 1. Your privacy is important to us. We will always use your personal information in a way that is fair, respectful and transparent. ​ We will not spam your email inbox. We will not sell your personal data. We will not share any personal data unless compelled by law. We will only ask for personal information if it’s needed to provide a service. ​ When you join the Mailing List, through the form provided in the homepage of this site, We collect your name and email address. We retain the users’ name and email addresses to send them the monthly newsletter or any other email with the purpose of contacting them. ​ You can unsubscribe from the newsletter by following the link at the bottom of the newsletter that has been sent to your email. ​ You are free to request the complete removal of your data from this site's database. Please contact me through the contact page in this site using the subject: "Remove personal information". ​ 2. The site or other third parties may be placing and reading cookies on the users’ browser, with the purpose of gathering information from the site’s visitors, so that we are able to make better decisions about the type of content we put out, all of which adheres to Google’s Privacy Policy. You can opt-out and/or use the Google Analytics opt-out browser add-on.
  • What is your Refund Policy?
    We do not provide refunds after purchase or renewal. Due to the digital nature of our products and services we do not provide refunds after purchase or renewal. As long as your account is active you have unlimited access to the products, services or memberships you’ve purchased. When your membership and subscription account expires, your access to all products, services or memberships is removed.
  • What is your Comment Policy?
    Comment Policy At everyone is allowed to share their thoughts, ideas and give feedback. The views expressed in the comments reflect those of the author and do not reflect our official views. In order for us to publish your comments, we expect every one of them to be courteous and to be in accordance with the following Comment Policy. ​ a.) All comments submitted on this website will not contain defamatory or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the website or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead me or third-parties as to the origin of any comments. ​ b.) We reserve the discretion not to post comments that: contain obscene, indecent, or profane language and/or images; contain threats or defamatory statements; contain any computer virus, spam messages, irrelevant links or other malware; contain hate speech directed at race, color, sex, sexual orientation, national origin, ethnicity, age, religion, or disability; promote or endorse services or products; or attack or harass another person individually. ​ By following the comment policy rules you are helping us to keep this blog a safe and constructive place for discussion. We reserve the right to edit or delete comments submitted to this blog at any time without notice. This comment policy is subject to change at any time. ​ If you have any questions regarding this comment policy, please contact us.
  • What is your Cookies Policy?
    Cookies Policy This site uses Cookies in order to provide a better service. By using or accessing and any page in this website, you are consenting to the use of Cookies as outlined below. ​ This Cookies Policy explains what cookies are, how this site uses cookies, how third-­parties we may partner with may use cookies on the site, your choices regarding cookies and further information about cookies. I. What are Cookies? Cookies are small text files that are stored in your web browser during subsequent visits to a website. Cookies are retrieved from your computer or mobile device and sent by your web browser to allow us or a third-party to recognize you and make your next visit easier and the site more useful to you by letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that the adverts you see online are more relevant to you and your interests. ​ II. How uses cookies. When you use and access this site, we may place a number of cookies files in your web browser. ​ We use cookies for the following purposes: to enable certain functions of the site to provide analytics to store your preferences to personalize content and ads to provide social media features to enable advertisements delivery, including behavioral advertising. ​ We use both first- and third-party cookies to collect statistics and user data -in aggregate and individual form- in analysis tools to optimize this site and to present you with relevant marketing material. We might share information about your use of this site with social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services. ​ Types of Cookies used in ​ Performance Cookies: which collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works. ​​ Analytics Cookies: which track information about how the site is being used so that we can make improvements and report performance. We might also use analytics cookies to test pages or features and see how users react to them. ​​ Session (Transient) cookies: These cookies are erased when you close your browser, and do not collect information from your computer. They typically store information in the form of a session identification that does not personally identify the user. Persistent (Permanent or Stored) cookies: These cookies are stored on your hard drive until they expire (i.e. the are based on a set expiration date) or until you delete them. These cookies are used to collect identifying information about the user, such as Web surfing behavior or user preferences for a specific site. ​​ III. Third-­party cookies In addition to our own cookies, some third-party cookies are set by services that appear on our pages and are not in our control. They are set by social media providers and relate to the ability of users to share content on this site, as indicated by their respective icon. ​ This site uses Google Analytics to see detailed statistics about how users interact with the website, including traffic, average time on site, geographic location of visitors and other useful metrics.. ​ IV. Managing cookies in your browser This site does not save your personal data. You can easily erase cookies from your computer or mobile device using the options in your web browser if you do not wish to receive a cookie or if you wish to set your browser to notify you when you receive a cookie. You can easily delete and manage any cookies that have been installed in the cookie folder of your browser by following the instructions provided by your particular browser manufacturer. ​ Additionally, you can consult the documentation that your particular browser manufacturer provides. You may also consult your mobile device documentation for information on how to disable cookies on your mobile device. If you disable all cookies, you may not be able to take advantage of all the features of this site. ​ If you have any questions regarding this Cookies Policy, please contact us.
bottom of page